1. compu10C starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is charged the remaining balance upon completion of the project. Websites are made live upon completion of the project when all payments are cleared. If applicable, hosting and domain name registration fees must be paid every month.
2. Additional services come at additional fees, on a fee for service basis or on an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.
3. Delays in project completion may occur when:

– There is a delay in any payments

– The client requests further changes in the design, structure, or content of the project

– The client purchases an additional service related to the project

– There is a delay in the receipt of any materials form the client

– Time frame estimates are approximate only and are subject to change at any time at compu10C’s

discretion. At any time, and at its whole discretion, compu10C’s may decide to put a project on hold.

4. All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, compu10C will under no circumstances be held responsible to satisfy unreasonable expectations or request compu10C ‘s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of offer of services to its client. As an example, if the client purchases a certain service, but in order to be fully satisfied, compu10C judges that an additional service is necessary, then it is no longer compu10C’s responsibility or commitment to satisfy the client. In other words, compu10C guarantees 100% satisfaction within the framework of its original agreement with the client, according to compu10C’s understanding.
5. Services or part of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
6. Unless clearly specified otherwise, all project statuses are set as “completed” after a 3 month period has passed (calculated from the first payment date).This means no more work will be done on that project and no service will be provided. This doesn’t apply to hosting and domain name registration services, which are provided independently of the project status, and only according to the client’s payments.
7. If the client is not satisfied with compu10C’s Services, the client can ask for a refund on any unused monies. compu10C will be happy to exercise a refund, after doing it on review.

About credit cards data processing

Please keep in mind that for security reasons, compu10C always:

Prevents unauthorized access, maintains data accuracy, and ensures the correct use of information, through appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects online and offline.

Hires the services of reliable third party companies to manage credit card information and payment gateway secured encryptions for the websites of its clients. Such companies charge fees per transaction and/or fees per month for which the client is responsible. Most such companies offer various fee plans to best suit the needs of the client’s business depending on the volume of the client’s online transactions.

About compu10C’s web design projects

compu10C doesn’t assume any responsibility or liability for the content of the websites it designs and/or hosts. compu10C has no control over any information, materials, or products found thereon. compu10C doesn’t serve as consultant for its clients, and they are entirely responsible for all that is found in their websites.

Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operating system, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and compu10C will not be held responsible for them.

If you have any questions, please send your correspondence via email to: domains@compu10c.co.za.